Last Updated: 11/23/25
1. Regions & Service
We ship treatment-orders across all of the United States.
This includes all 50 states and the District of Columbia.
If you reside outside the U.S., please contact our Customer Support for details.
2. Processing & Shipping Times
Orders are normally processed within 24 hours after completion of your online consultation and medical provider approval.
We partner with trusted carriers (such as United States Postal Service (USPS), UPS, and FedEx) to ensure delivery within 3-5 business days in most regions.
Please note: processing may take longer if pharmacy fulfillment or verification steps are required.
3. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor the status and location of your shipment.
If your tracking status remains “Pre-Shipment” for more than 48 hours, please contact Customer Support.
4. Back-Orders & Partial Shipments
If an item you ordered is temporarily out of stock, we will notify you via email with an estimated delay time.
We will ship any in-stock items immediately, and send the out-of-stock items once available — at no additional shipping cost.
You may receive your order in multiple shipments if several items are delayed or require separate fulfillment.
5. Shipping Costs
Shipping charges are calculated at checkout. For many orders we offer free standard shipping.
If expedited shipping is selected or required, the additional cost will be clearly displayed during checkout.
6. Delivery Issues, Damages & Incorrect Items
Please inspect your package upon arrival. If any items are damaged or incorrect, contact us immediately at [insert support email] with your order number and a photo of the issue.
We will work with you to resolve the problem, which may include sending a replacement or offering a refund, depending on the circumstance.
7. No Returns for Prescription Items
Due to the nature of prescription-medical products, we generally cannot accept returns or exchanges once the order is fulfilled.
If you believe your product arrived incorrect or defective, please contact us promptly — we’ll review case by case and strive for a satisfactory solution.
8. Shipping Restrictions
We do not offer expedited/express shipping in all regions—please check availability at checkout.
We reserve the right to cancel or refuse orders if required by medical, regulatory or shipping constraints.
9. Contact Us
If you have any questions about shipping, track your order, or need support, please reach out:
Email: info@modernfillrx.com